1.  How do I initiate a new assay with you?

Contact one of our Genotyping Consultants for help with the process.Click here for more information on how to get started.

2.  How many samples do you need to validate an assay?

For standard or real-time reactions, ~3 samples of each genotype expected are sufficient (for example, 3 wild types, 3 heterozygotes and 3 homozygous nulls). For quantitative reactions, 3-4 samples of known heterozygotes are preferred.

3.  How many samples can I submit for genotyping?

Once an assay has been validated, you may submit any number of samples at a time, with whatever frequency is most convenient for your research needs. We can easily process 1 sample or hundreds of samples at a time.

4.  How do I send my samples to MendelWorks?

Place your samples in the 96-well plates we provide to you (free-of-charge). We can provide free shipping materials for FEDEX, or you may use your own courier. Shipping fees will be billed to your account.

5.  Must I send my samples on dry-ice?

Tail or ear punch samples can be shipped at room temperature. Yolk sac, embryo, or other tissues should be sent on regular ice, if shipping within the continental US, or dry ice if shipping outside the continental US.

6.  How do I send samples from an international location?

FEDEX or other couriers will ship samples in 1-2 days. Tails may be shipped at ambient temperatures. Use the shipping materials that we provide. Please contact your MendelWorks Genotyping Consultant for additional help with completing the necessary customs forms. Click here for more information on how to get started.

7.  Where are the order forms and how do I fill them out?

Once your account is set up, your customized, electronic order form for your lab can be found when you log in to the “client” section of our website. Your Genotyping Consultant can also email a template to you. Filling out the form is quite easy. Simply add your sample names to the appropriate well position, then select the product and assay(s) required for each sample from the drop-down menus. Save the file as “your lab name, date” and post back to the website or email it to your Genotyping Consultant.

8.  Will you give me the raw data with the results report?

We provide gel images or real-time data with all genotyping reports. You can verify the data we’ve generated to be comfortable that the results you receive are accurate.

9.  What methods of payment do you accept?

We accept corporate or institutional checks or wire transfers. See Instructions

10. Do you do quantitative zygosity testing?

Yes. We can design a quantitative assay to determine zygosity or copy number of a transgene. Refer to Section 3C or contact your Genotyping Consultant for more details.